PRIVACY POLICY
At Exciting Travel Holidays Private Limited (Reg No. C-0288/2012), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data you provide to us when you use our online reservation system at https://b2b.excitingtravel.mv/ or otherwise engage with our services.
1. COLLECTION OF PERSONAL DATA
1.1 We do not collect any personal data from visitors on our main website https://exciting-travel.com.
1.2 We collect personal data when you register as a new agent on our online reservation system at https://b2b.excitingtravel.mv/. The types of personal data we may collect include your name, contact information (email, phone number), company information, login credentials, and payment details.
2. USE OF PERSONAL DATA
2.1 We use the personal data you provide to:
- Create and manage your account on our reservation system
- Process bookings and reservations for hotels, transfers, activities and other travel services
- Facilitate payments and financial transactions related to your bookings
- Communicate with you about your reservations, provide customer support, and respond to inquiries
- Analyze website usage, transactions and booking trends to improve our services
- Comply with legal obligations and official authorities' orders
3. DISCLOSURE OF PERSONAL DATA
3.1 We may disclose your personal data to our trusted third-party service providers who assist us with operating our reservation system, processing payments, delivering services, or analyzing data. These providers have access only to the personal data needed to perform their functions, and they are obligated to protect and secure the data.
3.2 We may also disclose your information if required by law, such as to comply with a court order or request from government authorities to assist with investigations or prevent illegal activities.
4. DATA STORAGE AND SECURITY
4.1 Your personal data is stored on servers managed by our contracted data processors:
- SmartApe OÜ (Reg No. 16124388), located in Estonia
- Google Asia Pacific Pte. Ltd. (Reg No. 200817984R), located in Singapore
4.2 We implement reasonable technical, physical and organizational measures to protect your personal data from unauthorized access, unlawful use, and accidental loss or damage. However, no system can be 100% secure, so we cannot guarantee the absolute security of your personal data.
5. COOKIES AND SIMILAR TECHNOLOGIES
5.1 We use cookies and similar tracking technologies on our websites and reservation system. These technologies collect certain information about your equipment, browsing actions, and usage patterns to personalize your experience, analyze traffic, and deliver relevant advertisements.
5.2 You can control the use of cookies at the individual browser level. However, disabling cookies may limit the functionality of our websites and online reservation system.
6. INDIVIDUAL RIGHTS
6.1 You may have certain rights under applicable data protection laws regarding your personal data that we hold. These may include the rights to access, rectify, erase, restrict processing, object to processing, or request data portability.
6.2 To exercise these rights or if you have any privacy-related questions or concerns, please contact our Data Protection Officer at hello@exciting-travel.com.
7. UPDATES TO THIS POLICY
7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website.
8. CONTACT INFORMATION
Exciting Travel Holidays Private Limited
11204 1st Floor, Nirolhu Magu
Hulhumalé, 23000
Republic of Maldives
Tel: +960 335 3536
Email: hello@exciting-travel.com
If you have any questions about this Privacy Policy or our data practices, please contact our Head of Business Operations:
Mr Suresh Somasundram
Head of Business Operations
Exciting Travel Holidays Private Limited
hello@exciting-travel.com
This Privacy Policy is effective as of March 1st, 2024.